FAQ for MB Star C4 SD Connect Language Available and Activation/Code
About Language Available
Q: Is MB SD C4 DAS available with 21 languages and optional to reset? Or only English available?A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language.sdc4 language
About Activation / Code
Q1: when I setup MB SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.sdc4 authorization codeA1: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active.
Q2: When I open EPC of MB SD C4 2012.11 (SP100), I got error message “unable to start application program”, what’s the reason?A2: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it (A part of users tend to directly start EPC from Xentrty, this is not correct.) Still have got the same error? Please contact us for remote assistance.
Q3: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?A3: We have video tutorial, please click column “Video” to watch. Important note: make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it.
Q4: I insert the DELL D630 hard disk of SD Connect C4 into the computer and then turn on the computer; it asked me for administrator code, what is this code?
A4: This administrator code is: User$star2004
About Language Available
Q: Is MB SD C4 DAS available with 21 languages and optional to reset? Or only English available?A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language.sdc4 language
About Activation / Code
Q1: when I setup MB SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.sdc4 authorization codeA1: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active.
Q2: When I open EPC of MB SD C4 2012.11 (SP100), I got error message “unable to start application program”, what’s the reason?A2: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it (A part of users tend to directly start EPC from Xentrty, this is not correct.) Still have got the same error? Please contact us for remote assistance.
Q3: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?A3: We have video tutorial, please click column “Video” to watch. Important note: make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it.
Q4: I insert the DELL D630 hard disk of SD Connect C4 into the computer and then turn on the computer; it asked me for administrator code, what is this code?
A4: This administrator code is: User$star2004
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